How do I order video clips from Southern Charms Videos?
Why didn't I receive a confirmation e-mail confirming my order?
How long does it take to download the clips?
Why wasn't my clip order accepted?
Do I have to use a credit card to order clips?
How much time do I have to download my clip?
What format are the video clips?
Why can't I download my video clip?
Why do I get a corrupt or invalid file message when trying to play file?
Which media player do I use to view the video clips?
Can I watch the videos while they are downloading?
When I download the video clips to my computer, where do they go?
1 - How do I order video
clips from Southern Charms Videos?
Click on the buy button for the video clip you wish to order.
Each video clip has to be ordered separately. You can purchase several videos before you
start downloading them. When you make each purchase you will be asked to select a username
and a password. You will have to select a different username and password for each
download. When you are through ordering all the video clips you wish to purchase just
return to the main page and click on the "Retrieve Purchased Videos!" to
download your video clips. If you have any problems downloading the video clips, please
contact Tech.Support@southern-charms.com
or info@southern-charms.com.
Return to Questions
2 - Why didn't I receive an
e-mail confirming my order?
The most common reason is because you entered your e-mail address incorrectly so
please check your e-mail address closely prior to finalizing the transaction. Another
common reason that you may not receive e-mail confirmation of your order is because either
you or your ISP have filters set which are blocking the confirmation e-mails. Please make
note of your username and password and you shouldn't have a problem even if you do not
receive the confirmation e-mail since we provide the link for downloads right on the main
SC Videos Home Page. If you misplace or forget your username and password to download a
purchased video clip, you can retrieve the username and password at: https://www.billingsupport.com/secure/membershipInfo.cgi?language=en.
All you will need to retrieve your username and password is your credit card number and
the e-mail address you used when making the purchase.
Return to Questions
3 - How long does it take
to download the clips?
This answer varies depending on what speed your modem is. Most of the clips are
around 70MB. If you use a cable modem the clip should take approximately 10 - 20 minutes.
You can figure your time based on the cable modem time. Again we can't guarantee a certain
speed for everyone. All clips are downloaded from our high speed servers.
Return to Questions
4 - Why wasn't my clip
order accepted?
The only reasons your clip order will not be accepted is if your credit card
company declines you or you entered your credit card information incorrectly.
Return to Questions
5 - Do I have to use a
credit card to order clips?
Yes, you must use a valid Visa, Master Card, Discover, or Switch/Solo.
Return to Questions
6 - How much time do I have
to download my clip?
Your clips will be available for up to 72 hours.
Return to Questions
7 - What format are the
video clips?
The clips we offer are in WMV file format. We do provide you with links to
download all the players needed to view the WMV video files.
Return to Questions
8 - Why can't I download my
video clip?
Make sure you have not exceeded your time period and check that you are entering
your username and password correctly. The username and password are case sensitive.
Return to Questions
9 - Why do I get a corrupt
or invalid file message when trying to play file?
First make sure that you have downloaded the entire file. If your ISP disconnects
during the download you would need to download it again. A good way to make sure you have
the entire file is to check to see how many MB you are receiving from the download and
then compare it with the file on your computer after it's downloaded. If the size is not
the same then you didn't receive the entire file....go back and re-download the clip. If
this still doesn't work then check and make sure you do not have NORTON Anti-Virus running
during the download. This should solve the problem.
Return to Questions
10 - Which media player do
I use to view the video clips?
Our file format is the Windows Media Video (WMV) file format and we recommend
that you use the Windows Media Player. You may download the Windows Media Player from the
Southern Charms download page at http://www.southern-charms.com/download/download.htm.
Return to Questions
11 - Can I watch the videos
while they are downloading?
Yes, you can, but we recommend that you do not. Most of our video clips are
encoded at a relatively high bitrate and will probably be jumpy and pause during the
download. We recommend that you use the "Save target as..." option when
downloading the video clips and then open and view them after the download has completed.
Return to Questions
12 - When I download the
video clips to my computer, where do they go?
When you go to the download area to download a video clip just right-click on the
video file and then select the "Save target as...." option. When the download
dialog window appears select the "Save" option. At this time you can select
where you wish your downloads to be placed and you may also rename the file if you wish.
We caution you to make note of the directory where you are placing your video clips so you
can retrieve and view them at a later time. If you misplace or forget your username and
password to download a purchased video clip, you can retrieve the username and password
at: https://www.billingsupport.com/secure/membershipInfo.cgi?language=en.
All you will need to retrieve your username and password is your credit card number and
the e-mail address you used when making the purchase.
Return to Questions
If you have any other questions or problems please email us at Tech.Support@southern-charms.com or Dixie.Photog@southern-charms.com and we
will be happy to help you. Your satisfaction is our major goal!!
|