1. How do I order video clips from Southern Charms Videos?
     

  2. Why didn't I receive a confirmation e-mail confirming my order?
     

  3. How long does it take to download the clips?
     

  4. Why wasn't my clip order accepted?
     

  5. Do I have to use a credit card to order clips?
     

  6. How much time do I have to download my clip?
     

  7. What format are the video clips?
     

  8. Why can't I download my video clip?
     

  9. Why do I get a corrupt or invalid file message when trying to play file?
     

  10. Which media player do I use to view the video clips?
     

  11. Can I watch the videos while they are downloading?
     

  12. When I download the video clips to my computer, where do they go?


 

1 - How do I order video clips from Southern Charms Videos?

Click on the buy button for the video clip you wish to order. Each video clip has to be ordered separately. You can purchase several videos before you start downloading them. When you make each purchase you will be asked to select a username and a password. You will have to select a different username and password for each download. When you are through ordering all the video clips you wish to purchase just return to the main page and click on the "Retrieve Purchased Videos!" to download your video clips. If you have any problems downloading the video clips, please contact Tech.Support@southern-charms.com or info@southern-charms.com.

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2 - Why didn't I receive an e-mail confirming my order?

The most common reason is because you entered your e-mail address incorrectly so please check your e-mail address closely prior to finalizing the transaction. Another common reason that you may not receive e-mail confirmation of your order is because either you or your ISP have filters set which are blocking the confirmation e-mails. Please make note of your username and password and you shouldn't have a problem even if you do not receive the confirmation e-mail since we provide the link for downloads right on the main SC Videos Home Page. If you misplace or forget your username and password to download a purchased video clip, you can retrieve the username and password at: https://www.billingsupport.com/secure/membershipInfo.cgi?language=en. All you will need to retrieve your username and password is your credit card number and the e-mail address you used when making the purchase.

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3 - How long does it take to download the clips?

This answer varies depending on what speed your modem is. Most of the clips are around 70MB. If you use a cable modem the clip should take approximately 10 - 20 minutes. You can figure your time based on the cable modem time. Again we can't guarantee a certain speed for everyone. All clips are downloaded from our high speed servers.

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4 - Why wasn't my clip order accepted?

The only reasons your clip order will not be accepted is if your credit card company declines you or you entered your credit card information incorrectly.

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5 - Do I have to use a credit card to order clips?

Yes, you must use a valid Visa, Master Card, Discover, or Switch/Solo.

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6 - How much time do I have to download my clip?

Your clips will be available for up to 72 hours.

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7 - What format are the video clips?

The clips we offer are in WMV file format. We do provide you with links to download all the players needed to view the WMV video files.

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8 - Why can't I download my video clip?

Make sure you have not exceeded your time period and check that you are entering your username and password correctly. The username and password are case sensitive.

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9 - Why do I get a corrupt or invalid file message when trying to play file?

First make sure that you have downloaded the entire file. If your ISP disconnects during the download you would need to download it again. A good way to make sure you have the entire file is to check to see how many MB you are receiving from the download and then compare it with the file on your computer after it's downloaded. If the size is not the same then you didn't receive the entire file....go back and re-download the clip. If this still doesn't work then check and make sure you do not have NORTON Anti-Virus running during the download. This should solve the problem.

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10 - Which media player do I use to view the video clips?

Our file format is the Windows Media Video (WMV) file format and we recommend that you use the Windows Media Player. You may download the Windows Media Player from the Southern Charms download page at http://www.southern-charms.com/download/download.htm.

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11 - Can I watch the videos while they are downloading?

Yes, you can, but we recommend that you do not. Most of our video clips are encoded at a relatively high bitrate and will probably be jumpy and pause during the download. We recommend that you use the "Save target as..." option when downloading the video clips and then open and view them after the download has completed.

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12 - When I download the video clips to my computer, where do they go?

When you go to the download area to download a video clip just right-click on the video file and then select the "Save target as...." option. When the download dialog window appears select the "Save" option. At this time you can select where you wish your downloads to be placed and you may also rename the file if you wish. We caution you to make note of the directory where you are placing your video clips so you can retrieve and view them at a later time. If you misplace or forget your username and password to download a purchased video clip, you can retrieve the username and password at: https://www.billingsupport.com/secure/membershipInfo.cgi?language=en. All you will need to retrieve your username and password is your credit card number and the e-mail address you used when making the purchase.

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If you have any other questions or problems please email us at Tech.Support@southern-charms.com or Dixie.Photog@southern-charms.com and we will be happy to help you. Your satisfaction is our major goal!!